Declaration of accessibility

Declaration of accessibility

Information on conformity in accordance with the Accessibility Act

LTR Thermenresort Loipersdorf GmbH endeavors to make its website accessible in accordance with the Accessibility Act as amended for the implementation of the European Accessibility Directive (Directive 2019/882) on the accessibility requirements of products and services. The Web Content Accessibility Guideline - WCAG 2.2 was complied with as far as possible. You can find more information on the conclusion of the contract (description of our services, explanations on the implementation of our services) in our GTCs.

External widgets

DialogShift chat widget

The DialogShift chat widget is fully accessible and complies with the requirements of the harmonized standard EN 301 549 V3.2.1 (2021-03) and the Web Content Accessibility Guidelines (WCAG) 2.1 at conformance level AA. Further information on DialogShift's accessibility statement.

Non-accessible content

Google Maps

Justification: Third-party content that we do not develop, finance or control.

Google Maps has errors that make the service difficult to use or unusable for people who rely on assistive technologies. LTR Thermenresort Loipersdorf GmbH has no influence on the accessibility of this service. As an alternative, however, this information is available in accessible form on the detail pages of the individual locations on the website. A list of the current accessibility restrictions of Google Maps is available at https:// issuetracker.google.com/hotlists/3783951.

Forms used on the website (Heyflow)

Justification: Third-party content that we do not develop, finance or control. Change by the end of 2025.

To enable the editorial creation of forms on the website without programming knowledge, the service of the third-party provider Heyflow is integrated. This service does not currently enable fully accessible output of forms. Essentially, the criteria for semantics, contrasts, colors, focus management, keyboard operability, input errors and compatibility with assistive technologies are not met:

  • 1.1.1 Text Alternatives

  • 1.3.1 Info & Relationships

  • 1.3.5 Identify Input Purpose

  • 14.1 Use of Color

  • 1.4.3 Contrast (Minimum)

  • 1.4.11 Non-Text contrast

  • 2.1.1 Keyboard

  • 2.4.3 Focus Order

  • 2.4.11 Focus not Obscured

  • 3.3.1 Error Identification

  • 3.3.3 Error Suggestion

  • 4.1.2 Name, Role, Value

Video and audio content

Reason: Disproportionate load

Not all audio and video content on the website is accessible. At , subtitles or comprehensive text descriptions are not available for all videos:

  • 1.2.1 Audio-only and Video-only (Prerecorded)

  • 1.2.2 Captions (Prerecorded)

  • 1.2.3 Audio Description or Media Alternative (Prerecorded)

For economic and organizational reasons, it is not yet possible to provide these in full, but we are making every effort to provide alternatives where possible.

PDF documents

Reason: Disproportionate burden

Change by September 2025.

PDF documents that are not yet accessible are available for download on the website. If you need help with non-accessible PDF documents, please contact [email protected]. In this case, we at will try to make the content available to you in a suitable manner as far as possible. The listed incompatibilities with the accessibility regulations are constantly being corrected. The website contains documents and content from third-party providers that are neither developed nor financed or controlled by us. No statement can be made regarding the compatibility of this third-party content with the accessibility regulations and it is therefore also exempt from the requirements of the Accessibility Act.

Voucher store (Incert)

Reason: Content from third-party providers that are neither developed, financed nor controlled by us.

The service of the third-party provider Incert is used for the voucher store integrated on the website. This system is currently not yet fully accessible. According to the provider, an accessible version of the voucher store is currently under development and is expected to be available by August 2025. Until the accessible version is implemented, individual accessibility requirements, in particular with regard to keyboard operability, contrast and compatibility with assistive technologies, may not yet be met.

Ticketshop (TAC)

Reason: Content from third-party providers that are neither developed, financed nor controlled by us.

The service of the third-party provider TAC is used for the ticket store. According to the provider, the ticket store is generally accessible. Individual accessibility criteria, particularly in the area of providing text alternatives (ALT texts), are currently still being optimized. Full implementation of all accessibility requirements is planned by August 2025.

Styria Tourism booking system (therme.at/accommodation-booking)

Justification: Content from third-party providers that is neither developed, financed nor controlled by us.

The booking system for accommodation used on the website is provided by Styria Tourism. According to the provider, this system will be made accessible by the end of 2025. Until it is fully implemented, there may still be restrictions in terms of accessibility. We are in constant contact with the provider to ensure that the system is as accessible as possible.

Preparation of the accessibility statement

This statement was prepared on the basis of an assessment carried out by a third party. Our website is constantly being improved. Usability and accessibility are very important to us. If you encounter any barriers on our website that hinder or restrict your use, please let us know at the following email address: [email protected].

In this case, please briefly describe the problem and provide the URL of the website or document concerned. We will review your request and contact you as soon as possible.

This statement was created and last reviewed on June 25, 2025.